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[ Random conversation with a «Chatterbot» ]


NetsurfEveJune 24, 2000
Transcript of a conversation with Eve, a virtual service agent for customer care developed by eGain Communications Corp


Eve Says:
Greetings, my name is Eve. I'm a virtual service agent for customer care developed by eGain Communications Corp to answer questions about their company and customer communication solutions. Click here to take a tour of our Web site!
Continue...

Emily says: Goodmorning, what is the cost for developping your software for a specific business?
Eve Says: I am Eve. I work on the eGain Communications Corp web site answering questions about our customer communication solutions, laughing at knock-knock jokes, giving tours, etc.

Emily says: Do you know any jokes?
Eve Says: I can never remember jokes. But I love to hear knock knock jokes.

NetsurfEmily says: OK, Knock knock, who's there?
Eve Says: Good Who's there?
Emily says: Vampire
Eve Says: Vampire who?
Emily says: Vampire State Building
Eve Says: I'm sure it's funny. Problem is, I'm not programmed for word play.

NetsurfEmily says: Knock knock, who's there?
Eve Says: Good Who's there?
Emily says: Jeff Bezos
Eve Says: jeff bezos who?
Emily says: Jeff Bezos CEO Amazon.com
Eve Says: I love it. Or at least I'm programmed to love it.


Emily says: Are you married?
Eve Says: I'd rather not answer that question. I was hired to answer questions about eGain Communications Corp and our our customer communication solutions, do you have a question about that?

Emily says:
Yes. I need customer service on my website. How should I go about it?

Eve Says: Please, one idea at a time. You don't have to say everything at once. I can help you better if you ask fewer questions.

Emily says: Who are your customers?
Eve Says: eGain's customers include exciting emerging companies like Biospace.com, Monster.com, Peapod and Webhelp.com as well as established market leaders like AOL, CNBC, 3Com, Freddie Mac and McAfee. Click here to see a sampling of the 200+ customers that have established world-class customer communications with eGain as their provider of choice.

Emily says: Do you like chocolate?
Eve Says: I don't think much about chocolate. Anyhow, my job here is help customers with our technology, do you have a question?

NetsurfEmily says: Do you dance?
Eve Says: I'm sorry. I'm not trained to answer arts-related questions. Search for it or ask me something related to my job- talking about eGain Communications Corp and its eGain Commerce 2000 platform!

Emily says: Ok, tell me about eGain Commerce 2000 platform
Eve Says: eGain Commerce 2000 is an integrated platform that enables you to share common business resources across all eGain applications, including customer routing, collaborative workflow, a shared knowledge base, and artificial intelligence. All customer communications are captured and stored in a centralized database, providing a powerful resource for online service, sales, and marketing. Would you like more info? Yes...No

Emily says: Yes
Eve Says: eGain Commerce 2000 is a fully integrated platform for online customer communications. The platform includes: eGain Mail, eGain Live, eGain Campaign, eGain Voice and eGain Inform. Would you like to know more? Yes...No

Emily says: Yes
Eve Says: eGain Commerce 2000 is an Internet-class platform, built on a Web-component architecture offering unmatched reliability, scalability, flexibility, and performance. This Internet-class approach renders traditional client/server customer service systems obsolete-even those with "bolted-on" Web interfaces. The system includes redundant processes for maximum system uptime, and supports the distribution of software functions and services across multiple servers, providing the reliability and scalability needed for large, mission-critical deployments.

Emily says: Cost?
Eve Says: It is time to do some reading on your own. Read this page that I'm showing you right now.

Emily says: Ok. Thank you for your time. Good bye
Eve Says: Please, one idea at a time. You don't have to say everything at once. I can help you better if you ask fewer questions.

Emily says: Thank you for answering my questions.
Eve Says: You're welcome. What else can I answer for you regarding eGain Communications Corp and our customer communication solutions.

Emily says: Good bye
Eve Says: Have a great day, friend. Come back and chat with me again!



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